As consumers admit they avoid stressful sales altogether, there’s ample opportunity for retailers to ditch excessive discounting and focus on a better customer experience instead.
The vast majority of mobile sales take place within well-designed mobile browsers and shopping apps, according to new research.
Consumers are losing trust in local businesses because of errors and inconsistencies online, according to new research.
Across the board, UK shoppers are coming to accept that personal information is worth swapping for improved shopping experiences, with 86% agreeing they would volunteer personal data for improved privacy, faster shipping and greater discounts and deals.
Zara has unveiled a pioneering new digital store concept at Westfield Stratford city.
Almost half of consumers would be more persuaded to make expensive purchases online if websites were more helpful and contained better in-depth product information, according to new research.