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Supermarkets could soon have online Buy British buttons post-Brexit

Online grocery shopping could soon see consumers use a “Buy British” button to help filter out non-UK produce as part of post-Brexit policy proposals.

Big names to take the stage at IRX and EDX 2017

Facebook, Google, Alibaba, John Lewis and Sainsbury’s are among the companies providing input at the InternetRetailing Expo (IRX) and eDelivery Expo (EDX) – co-located at NEC Birmingham from April 5-6

Argos tops for omnichannel experience

Catalogue-based retailer Argos has topped a new ranking of the 30 non-food retailers providing the most comprehensive support to omnichannel consumers

John Lewis selects Virtualstock

Omnichannel retailer John Lewis has chosen a software partner to develop its Supplier Direct Channel

Debenhams success with online booking software

Debenhams has increased the number of customers booking personal shopping appointments by 25% with new online booking software  

UK shoppers rate retail experiences “merely average”

Only 40% of UK shoppers think their favourite retailers provide a good or great customer experience, and accurately anticipate their needs, according to new research.

Mastercard expands Qkr! for retailers and on-the-go consumers

Mastercard expands Qkr! for retailers and on-the-go consumers

At Mobile World Congress, Mastercard announced that it will expand Qkr! with Masterpass, a mobile order-ahead and payment platform developed by Mastercard Labs, to six new markets and add functionality...
Mastercard unveils payment experience bot for Facebook Messenger

Mastercard unveils payment experience bot for Facebook Messenger

Mastercard has struck a partnership with Getir that will introduce a payment experience for Getir’s bot for Facebook Messenger.
No Brexit plans in place for 68% of British retailers

No Brexit plans in place for 68% of British retailers

The impact of Brexit has been mixed, with just over half (51%) of retail decision makers surveyed saying that they have seen an impact on sales in the UK the...
Majority of marketers “not confident they’ve sussed mobile”

Majority of marketers “not confident they’ve sussed mobile”

The majority of marketers admit they haven’t got to grips with how to adequately tap into the way people use mobiles today, according to a new report.
PG Tips turns Monkey into Facebook chatbot for Red Nose Day

PG Tips turns Monkey into Facebook chatbot for Red Nose Day

The iconic PG tips Monkey has come to life online as a Facebook Messenger chatbot for Red Nose Day.
Marketers put data analysis ahead of social media skills

Marketers put data analysis ahead of social media skills

72% of marketers consider data analysis to be the most important skill for their organisation to acquire over the next two years.
UK retailers improve their Twitter customer service

UK retailers improve their Twitter customer service

Survey indicates that retail is lagging overall in digital customer service
UK customers content with digital services in retail

UK customers content with digital services in retail

Recent study shows retailer-provided digital services perform better than those offered by utility companies or governments