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Shoppers feeling the pinch as 42% say they are cutting spending this Christ...

With Christmas approaching fast, a survey conducted by an online voucher codes website has found that 42% of people are trying to save money wherever they can during the festive season this year.

Brexit fails to motivate ‘buy British’ culture this Christmas

One in four shoppers would trust robots to buy their gifts given a choice

Chase Pay expands in US

The digital wallet service of financial services giant Chase is now available in Best Buy and Starbucks stores across the Chase Pay is in 7,500 Starbucks stores across the nation and 1,400 Best Buy stores.

£1 billion of Black Friday returns expected

UK shoppers are expected to spend 5 billion from Black Friday to Cyber Monday, but up to 1 billion of returns are expected too

Omnichannel: The Crossroads to a Successful Customer Experience

Increasingly connected and mobile, consumers are using multiple devices and channels (online and offline) in their buying process, with 70% of UK shoppers using both online and in-store channels.

UK customers content with digital services in retail

Recent study shows retailer-provided digital services perform better than those offered by utility companies or governments

UK retailers improve their Twitter customer service

UK retailers improve their Twitter customer service

Survey indicates that retail is lagging overall in digital customer service
Mobile overtakes desktop traffic

Mobile overtakes desktop traffic

Recent research has shown that visits to retail websites via mobile devices have overtaken desktop traffic for the first time
Marketing to Generation Z - Methods revealed

Marketing to Generation Z - Methods revealed

In the next few years, Generation Z – those born around the year 2000 – will be hitting their upper teens, entering their 20s and then embarking upon their ...
Overseas mobile shoppers flocking to UK brands

Overseas mobile shoppers flocking to UK brands

The number of overseas shoppers using their smartphones to browse UK brands has soared over the last quarter.
The rise of multi-device shopping

The rise of multi-device shopping

Nearly 9 in 10 PC shoppers also used a smartphone to buy products online ion the last month, according to new research looking into cross device ecommerce.
Retailers failing at email marketing

Retailers failing at email marketing

Many retailer marketing programmes fail to follow up on customer sign-ups
10% of top UK brands running mobile display ads without optimised site

10% of top UK brands running mobile display ads without optimised site

Most advertisers now have a mobile optimised site, but some are still lagging behind- risking losing a huge chunk of their audience as a result.
Why delivery matters to the UK’s top retailers

Why delivery matters to the UK’s top retailers

One key battleground stands out for retailers who trade online: delivery. They understand that little in multichannel retail matters more than getting the goods to the customer in the convenient...