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Complimentary eBook - The centre of every shopping experience is the paymen...

The way that brands connect their products and services to their customers, and in turn receive their payments, is the foundation upon which shopping is built.

Mastercard uses artificial intelligence to protect Citi and Paysafe custome...

Customers of Citi in the UK and Paysafe are the first to benefit from Decision Intelligence a first use of artificial intelligence implemented on a global scale directly on the Mastercard network.

Sainsbury’s uses voice response system to boost CRM

Engage Hub has signed a contract with Sainsbury’s to roll out a new Interactive Voice Response (IVR) system across the retailer’s 600 superstores.

Consumers shun shopping with brands that fail to use imagery

Over half of British consumers claim an image is more likely to grab their attention than a headline, according to new research.

The rise of voice remotes: 143m homes to speak to their machines by 2022

By 2022, 143 million homes are set to use voice remote technology globally, up from from 21.3 million today, according to new research.

Two thirds of Brits say ads are more intrusive than three years ago

Three quarters of UK consumers say they see more ads than three years ago, and they find them more intrusive (66%) and irritating (33%), according to new research.

December footfall decreased sharply says BRC

December footfall decreased sharply says BRC

Year-on-year, December footfall decreased sharply by 3.5%, the biggest decline since March 2013 when it dropped by 5.2%.
IRX and EDX launch best ever speaker line-up for 2018

IRX and EDX launch best ever speaker line-up for 2018

More than 53 top level speakers are already confirmed for the 2018 InternetRetailing and eDelivery Expos in March
IRX 2018 - Powerful Content + Innovative Solutions + Inspiring connections for digital businesses and multichannel retail

IRX 2018 - Powerful Content + Innovative Solutions + Inspiring connections for digital businesses and multichannel retail

IRX provides visitors with powerful content, innovative solutions and inspiring success stories for game-changers transforming retail and digital businesses.
Global ecommerce trends: Personalised cross-device strategies win today’s mobile-first shopper

Global ecommerce trends: Personalised cross-device strategies win today’s mobile-first shopper

The vast majority of mobile sales take place within well-designed mobile browsers and shopping apps, according to new research.
Half of young Brits have bought items promoted by influencers in 2017

Half of young Brits have bought items promoted by influencers in 2017

Over half of young adults have made online purchases as a direct result of seeing a product or service promoted by an online influencer, according to new research.
The age of customer disloyalty

The age of customer disloyalty

Brand loyalty is tumbling as consumers prioritise speed, innovation and convenience when they shop, according to new research.
Emotional engagement with consumers could boost retail sales 5%

Emotional engagement with consumers could boost retail sales 5%

Retailers could see a 5% boost to annual revenues by driving emotional engagement with consumers, according to new research.
Smartphone voted as most life-changing tech of the past 25 years

Smartphone voted as most life-changing tech of the past 25 years

The launch of the smartphone and wider “connectivity” are seen as the most significant technology breakthroughs during the past 25 years, a survey has revealed.