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In focus: eTailing Summit 2016

The seismic shift in the way retailers and consumers interact with each other over the last two decades has been nothing short of incredible.

Lack of basic website information costing etailers sales

etailers risk missing out on sales this Christmas due to a poor online experience, according to new research.

10% of top UK brands running mobile display ads without optimised site

Most advertisers now have a mobile optimised site, but some are still lagging behind- risking losing a huge chunk of their audience as a result.

Amazon to trial pay via selfie ?

Amazon could soon let customers purchase products without a password, using a photo of their face instead.

Social media beats email for customer service

UK brands answer less than half of customer queries received on Facebook and Twitter, according to new research.

ecommerce growth erodes non-food retailer profits

UK ecommerce notable growth has caused a decrease in non-food retailers` profits, according to a recent research study.

Overseas mobile shoppers flocking to UK brands

Overseas mobile shoppers flocking to UK brands

The number of overseas shoppers using their smartphones to browse UK brands has soared over the last quarter.
Supermarkets are least trusted with private information

Supermarkets are least trusted with private information

Report also shows British public feels a lack of control over privacy of personal data
UK business ill-prepared for EU data regulation

UK business ill-prepared for EU data regulation

A third of companies do not have a data breach response plan, while two thirds of customers would cease doing business with an affected organisation
The rise of multi-device shopping

The rise of multi-device shopping

Nearly 9 in 10 PC shoppers also used a smartphone to buy products online ion the last month, according to new research looking into cross device ecommerce.
Consumers increasingly confused by sponsored content.

Consumers increasingly confused by sponsored content.

Online readers are seven times more likely to identify articles as paid-for content when labelled “advertising” or “sponsored content” than when badged “brand voice” or “presented by” according to research....
Retailers to spend more on technology this year

Retailers to spend more on technology this year

More than half of retailers plan to spend more on technology in 2015 than last year, according to survey
UK retailers missing a trick with page abandonment

UK retailers missing a trick with page abandonment

The vast majority (93%) of UK retailers do not send follow-up emails to shoppers who have browsed products online but not made a purchase, risking the loss of significant ...
Luxury brands failing to connect online and offline experience

Luxury brands failing to connect online and offline experience

Luxury brands need to keep up with the trend of connecting online and offline environments to increase web and in-store traffic and promote sales, according to new research.