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No Brexit plans in place for 68% of British retailers

The impact of Brexit has been mixed, with just over half (51%) of retail decision makers surveyed saying that they have seen an impact on sales in the UK since the EU referendum in 2016, with most favouring a so-called ‘soft Brexit’, according to new research.

Little consumer interest in 2017’s hottest digital tech- survey

Most UK consumers are not interested in embracing the six technology trends tipped as ‘ones to watch’ this year, according to new research.

UK customers content with digital services in retail

Recent study shows retailer-provided digital services perform better than those offered by utility companies or governments

UK retailers improve their Twitter customer service

Survey indicates that retail is lagging overall in digital customer service

Marketers put data analysis ahead of social media skills

72% of marketers consider data analysis to be the most important skill for their organisation to acquire over the next two years.

Majority of marketers “not confident they’ve sussed mobile”

The majority of marketers admit they haven’t got to grips with how to adequately tap into the way people use mobiles today, according to a new report.

UK shoppers rate retail experiences “merely average”

UK shoppers rate retail experiences “merely average”

Only 40% of UK shoppers think their favourite retailers provide a good or great customer experience, and accurately anticipate their needs, according to new research.
Unreturned online orders costing consumers

Unreturned online orders costing consumers

UK consumers are wasting £104 a year on average on unused items that they have purchased online, according to a new survey from online marketplace Onbuy.com.
Two thirds of UK retailers using secondary revenue methods to tackle margin squeeze

Two thirds of UK retailers using secondary revenue methods to tackle margin squeeze

More than two thirds of retailers are now exploring secondary revenue options to boost their profitability, new research conducted by Webloyalty and the British Retail Consortium (BRC) has revealed. ...
8 out of 10 online shoppers vow not to go back to a retailer if they have a bad experience returning items

8 out of 10 online shoppers vow not to go back to a retailer if they have a bad experience returning items

Retailers who fail to provide consumers with a customer friendly and easy returns service risk losing a large proportion of their customer base, according to new data from leading payments...
Tech-savvy generation demands the high street to up its game

Tech-savvy generation demands the high street to up its game

Bricks and mortar stores have to do more to satisfy tech savvy shoppers and improve the in-store experience, according to new research.
Comment: Four steps to optimising your website

Comment: Four steps to optimising your website

Today’s customers expect their online experiences to be fast, simple and seamless. Website users who have a good experience are more likely to stay on your site and spend ...
BRC launches student competition on retail cyber crime

BRC launches student competition on retail cyber crime

The BRC is inviting students at UK higher education institutions to participate in a paper contest on ‘cyber security risks facing the UK retail industry’, with a focus on to...
UK consumers the most savvy online shoppers

UK consumers the most savvy online shoppers

The British are the most avid online shoppers in Europe, with 41 per cent of consumers making online purchases every week, according to a new Mastercard report.