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The age of customer disloyalty

Brand loyalty is tumbling as consumers prioritise speed, innovation and convenience when they shop, according to new research.

Bank holiday to trigger series of Christmas spending peaks

The August bank holiday weekend is set to trigger the start of Christmas spending in the UK, and mark the first of a series of peaks in seasonal shopping during Q4, according to new research.

Can omni-channel save the high street?

UK shoppers shunned the high street and shopping centres during July sale season as they cut back on non-essentials due to higher inflation and stagnating wage growth, according to new data.

Half of Brits believe all payments will be made in-app by 2022

Cash only payment is becoming a deterrent for UK consumers, as Brits are increasingly in favour on mobile payments for their high street shop, according to new research.

UK retailers improve their Twitter customer service

Survey indicates that retail is lagging overall in digital customer service

Brands and retailers to cash in on ‘festravel’ this summer

Festival tourism is one of this year’s biggest trends, with almost half (47%) of Brits willing to travel abroad for a music festival, representing a big opportunity for brands, according to new research.

Growth of ecommerce changing in-store shoppers expectations

Growth of ecommerce changing in-store shoppers expectations

Over half (55%) of shoppers know exactly what item they want to buy by the time they arrive in a shop, with many put off by staff that lack knowledge,...
Brands rank higher with a ‘highly browsable experience’

Brands rank higher with a ‘highly browsable experience’

Travel industry websites can rank higher on Google by giving searchers a highly browsable customer experience, with more links to related content on the site, according to new research.
Amazon takes on WhatsApp with “Anytime”messenger

Amazon takes on WhatsApp with “Anytime”messenger

Amazon is reportedly developing an encrypted messaging app called Anytime, designed as a direct competitor to WhatsApp, Facebook Messenger and other popular messaging apps.
Brexit prompts consumers to put price before brand loyalty

Brexit prompts consumers to put price before brand loyalty

A quarter (25%) of Apple fans in the UK are considering switching brands in the wake of recent price rises and an increasingly stretched household budget, a new survey ...
Online reviews boost sales (even if they’re negative)

Online reviews boost sales (even if they’re negative)

The number of online reviews a product has directly correlates with its sales performance, even if some of the reviews are negative, according to new research.
Online - Personal service leads to more purchases

Online - Personal service leads to more purchases

More than three quarters of consumers claim that receiving a personal service is important when purchasing online highlighting the need for human interaction to be available in real time customer...
The many faces of the connected customer

The many faces of the connected customer

Businesses may be overlooking connected customers’ situational demands, as shoppers’ purchasing behaviours shift depending on the item they are buying, according to a new report.
New study shows how brands can beat Amazon at its own game

New study shows how brands can beat Amazon at its own game

Ecommerce businesses could add as much as 6% to their revenues, representing tens of billions of dollars globally, by focusing on the most effective optimization and personalization techniques, according new...