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Consumer Shopping Trends

Amazon Echo sells out as gift of choice this year.

Amazon Echo sells out as gift of choice this year.

Sunday January 1 2017

Demand for Amazon’s smart speaker has been higher than expected, with the Echo device now sold out until mid-January.


Lack of basic website information costing etailers sales

Lack of basic website information costing etailers sales

Friday June 10 2016

etailers risk missing out on sales this Christmas due to a poor online experience, according to new research.


Brits abandoning 'traditional' social networks for WhatsApp and Snapchat say Ofcom

Brits abandoning 'traditional' social networks for WhatsApp and Snapchat say Ofcom

Monday February 1 2016

Britons are ditching 'traditional' social networks such as Facebook and Twitter in their millions, whilst Whatsapp and Snapchat rise according to Ofcom data.


 European shoppers to double mobile spend this year

European shoppers to double mobile spend this year

Wednesday September 23 2015

Mobile shoppers in Europe are set to spend £19.8 billion in 2014, almost twice as much as last year’s spend of £10.7 billion according to new research.


Carphone Warehouse deploys tablets in-store to enhance customer experience

Friday April 4 2014

Carphone Warehouse is implementing Pin Point, a tablet-based customer experience designed to help customers find the best deal on mobile phones.


Research: Retailers miss the opportunities behind in-store WiFi

Wednesday March 26 2014

According to Eccomplished, whilst retailers increasingly offer free WiFi in their stores, they don’t often fully capitalise on the extra benefits and sales opportunities it provides.


Future for omni-channel retailers tops discussions at BRC event

Wednesday March 26 2014

Retailers must constantly developeand adapt their omni-channel sales strategies, according to the UK’s leading retailers who spoke during this year’s British Retail Consortium Omni-channel Retailing conference.


Greggs launches loyalty app to reward customers for loyalty

Friday February 28 2014

High street baker Greggs has launched its new ‘Greggs Rewards’ mobile payment app designed to reward its customers for their loyalty.


Retailers delivering on the multichannel experience, says latest research

Wednesday January 29 2014

Integration of store and online a top priority.


The Science of Social: Study finds statistically significant relationship between Facebook Likes and brand perception

Friday November 15 2013

Results show number of fan page Likes influences people’s intentions to talk positively and spend money


Brits used more than 7 communication gadgets in past 6 months

Wednesday October 30 2013

A commissioned study conducted by Forrester Consulting on behalf of KANA Software, Inc., a global leader in customer service solutions used by more than 900 organizations worldwide, reveals customers move to other communication channels 75 % of the time when unsatisfied with a first contact method.


10-15 years-olds see high street stores as show rooms

Wednesday October 30 2013

Amaze Generation, a five-year research study looking at the impact of technology on the behaviour and attitudes of 10-15 years-olds, reveals the latest findings into how the age group view the decline of the high street and looks at how digital is changing UK shopping habits