Consumer Shopping Trends
Demand for Amazons smart speaker has been higher than expected, with the Echo device now sold out until mid-January.
etailers risk missing out on sales this Christmas due to a poor online experience, according to new research.
Britons are ditching 'traditional' social networks such as Facebook and Twitter in their millions, whilst Whatsapp and Snapchat rise according to Ofcom data.
Mobile shoppers in Europe are set to spend £19.8 billion in 2014, almost twice as much as last years spend of £10.7 billion according to new research.
Carphone Warehouse is implementing Pin Point, a tablet-based customer experience designed to help customers find the best deal on mobile phones.
According to Eccomplished, whilst retailers increasingly offer free WiFi in their stores, they dont often fully capitalise on the extra benefits and sales opportunities it provides.
Retailers must constantly developeand adapt their omni-channel sales strategies, according to the UKs leading retailers who spoke during this years British Retail Consortium Omni-channel Retailing conference.
High street baker Greggs has launched its new Greggs Rewards mobile payment app designed to reward its customers for their loyalty.
Integration of store and online a top priority.
The Science of Social: Study finds statistically significant relationship between Facebook Likes and brand perception
Results show number of fan page Likes influences peoples intentions to talk positively and spend money
A commissioned study conducted by Forrester Consulting on behalf of KANA Software, Inc., a global leader in customer service solutions used by more than 900 organizations worldwide, reveals customers move to other communication channels 75 % of the time when unsatisfied with a first contact method.
Amaze Generation, a five-year research study looking at the impact of technology on the behaviour and attitudes of 10-15 years-olds, reveals the latest findings into how the age group view the decline of the high street and looks at how digital is changing UK shopping habits