72% of marketers consider data analysis to be the most important skill for their organisation to acquire over the next two years.
Consumers who prefer to engage brands through digital channels are more likely to swap providers than those that engage with businesses by phone, via the contact centre or in-store, according to new research.
Economic and political uncertainty leads to year of two halves for consumer spending says Barclaycard
Consumer spending shifted in response to the changing economic and political environment, resulting in a year of two halves, according to the annual analysis of UK consumer spending by Barclaycard.
A 12 month survey for 2016 conducted by Optilead has identified that 81% of online abandonment were totally ignored.
XPO Logistics has been awarded a new contract with Costco Wholesale UK Limited to manage the companys reverse logistics for its 28 warehouses in the UK. The contract will allow Costco to benefit from XPOs extensive logistics network and global experience in handling retail returns and recycling.
Generation Z (people aged under 19) has its own distinct behaviours, attitudes and responses to advertising, and brands need to adjust accordingly for this new type of consumer, according to new research.
Coca-Cola was the most purchased brand in the world during 2016, followed by Colgate and Lifebuoy soap, according to a new study.
Most UK consumers are not interested in embracing the six technology trends tipped as ones to watch this year, according to new research.
An innovative new method of donating money to the homeless using a contactless payment system fitted to a winter jacket is being tested on the streets of Amsterdam.
Nearly half of all UK adults (44%) have earned extra money by selling goods or skills online, according to a new survey.
Stock availability issues and unsuitable delivery times have resulted in nearly a fifth of online Christmas shoppers using an alternative retailer, according to a new report.
Pets at Home is transforming its online shopping experience by providing innovative ways to interact with its customers.