As consumers admit they avoid stressful sales altogether, theres ample opportunity for retailers to ditch excessive discounting and focus on a better customer experience instead.
The vast majority of mobile sales take place within well-designed mobile browsers and shopping apps, according to new research.
Consumers are losing trust in local businesses because of errors and inconsistencies online, according to new research.
Across the board, UK shoppers are coming to accept that personal information is worth swapping for improved shopping experiences, with 86% agreeing they would volunteer personal data for improved privacy, faster shipping and greater discounts and deals.
Zara has unveiled a pioneering new digital store concept at Westfield Stratford city.
Almost half of consumers would be more persuaded to make expensive purchases online if websites were more helpful and contained better in-depth product information, according to new research.
Well over half of the global workforce is having more meetings than 12 months ago, leading to a potential productivity crisis, according to new research.
The effectiveness of an advert improves when audiences are using a phone/tablet while watching TV, with 75% of viewers more likely to follow up on the ad, according to new research.
While offering free Wifi in-store can offer additional conversion opportunities to retailers, failing to deliver a friction-free service could, in fact, result in poor customer experience and lost sales opportunities, according to new research.
Over a third (32%) of digital marketers admit to losing sleep due to fears about how the competition from Amazon will impact their business over the next 18 months, according to a survey.
Almost half of shoppers would spend more online if they had access to technology that helped them to better visualise and understand how products work, without having to go in store to see them, according to new research.
TripAdvisor is partnering with digital knowledge management platform Yext to ensure the accuracy of information such as hours, locations, menus, and many other attributes on the site.