Online CRM firm iAdvize is integrating with WhatsApp, letting brands communicate directly with their customers and prospects via WhatsApp.
Catalogue-based retailer Argos has topped a new ranking of the 30 non-food retailers providing the most comprehensive support to omnichannel consumers
Debenhams has increased the number of customers booking personal shopping appointments by 25% with new online booking software
Only 40% of UK shoppers think their favourite retailers provide a good or great customer experience, and accurately anticipate their needs, according to new research.
Mastercard has struck a partnership with Getir that will introduce a payment experience for Getirs bot for Facebook Messenger.
Survey indicates that retail is lagging overall in digital customer service
Recent study shows retailer-provided digital services perform better than those offered by utility companies or governments
Online will replace TV as the leading global advertising medium by 2020, according to new research by IHS Markit.
Increasingly connected and mobile, consumers are using multiple devices and channels (online and offline) in their buying process, with 70% of UK shoppers using both online and in-store channels.
Andrew Pearl, strategy director EMEA, Profitero, has nine top predictions for e-commerce in 2017.
Royal Mail predicts take-back Tuesday will be busiest day for online shopping returns through post
Royal Mail predicts that Take-back Tuesday the first working day in the New Year will be the busiest day for online shopping returns through the post as shoppers rush to send back unwanted Christmas gifts.
In a disappointing couple of weeks for UK retail, footfall has continued to decline in the lead up to the New Year.