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Omnichannel: The Crossroads to a Successful Customer Experience

Omnichannel: The Crossroads to a Successful Customer Experience

Monday February 13 2017

Increasingly connected and mobile, consumers are using multiple devices and channels (online and offline) in their buying process, with 70% of UK shoppers using both online and in-store channels.


Online to replace TV as top ad medium by 2020

Online to replace TV as top ad medium by 2020

Monday February 13 2017

Online will replace TV as the leading global advertising medium by 2020, according to new research by IHS Markit.


Nine top predictions for e-commerce in 2017

Nine top predictions for e-commerce in 2017

Monday February 13 2017

Andrew Pearl, strategy director EMEA, Profitero, has nine top predictions for e-commerce in 2017.


Royal Mail predicts ‘take-back Tuesday’ will be busiest day for online shopping returns through post

Royal Mail predicts ‘take-back Tuesday’ will be busiest day for online shopping returns through post

Sunday January 1 2017

Royal Mail predicts that ‘Take-back Tuesday’ – the first working day in the New Year – will be the busiest day for online shopping returns through the post as shoppers rush to send back unwanted Christmas gifts.


Retailers suffer continued footfall declines post-Christmas.

Sunday January 1 2017

In a disappointing couple of weeks for UK retail, footfall has continued to decline in the lead up to the New Year.


Shoppers feeling the pinch as 42% say they are cutting spending this Christmas

Monday December 5 2016

With Christmas approaching fast, a survey conducted by an online voucher codes website has found that 42% of people are trying to save money wherever they can during the festive season this year.


Brexit fails to motivate ‘buy British’ culture this Christmas

Monday December 5 2016

One in four shoppers would trust robots to buy their gifts given a choice


Chase Pay expands in US

Monday December 5 2016

The digital wallet service of financial services giant Chase is now available in Best Buy and Starbucks stores across the Chase Pay is in 7,500 Starbucks stores across the nation and 1,400 Best Buy stores. 


£1 billion of Black Friday returns expected

Monday December 5 2016

UK shoppers are expected to spend £5 billion from Black Friday to Cyber Monday, but up to £1 billion of returns are expected too


UK customers content with digital services in retail

Monday November 7 2016

Recent study shows retailer-provided digital services perform better than those offered by utility companies or governments


UK retailers improve their Twitter customer service

Monday November 7 2016

Survey indicates that retail is lagging overall in digital customer service


Overseas mobile shoppers flocking to UK brands

Monday November 7 2016

The number of overseas shoppers using their smartphones to browse UK brands has soared over the last quarter.