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WhatsApp teams with iAdvize to boost customer service for brands

WhatsApp teams with iAdvize to boost customer service for brands

Sunday March 26 2017

Online CRM firm iAdvize is integrating with WhatsApp, letting brands communicate directly with their customers and prospects via WhatsApp.


Argos tops for omnichannel experience

Argos tops for omnichannel experience

Sunday March 19 2017

Catalogue-based retailer Argos has topped a new ranking of the 30 non-food retailers providing the most comprehensive support to omnichannel consumers


Debenhams success with online booking software

Debenhams success with online booking software

Sunday March 19 2017

Debenhams has increased the number of customers booking personal shopping appointments by 25% with new online booking software  


UK shoppers rate retail experiences “merely average”

UK shoppers rate retail experiences “merely average”

Sunday March 19 2017

Only 40% of UK shoppers think their favourite retailers provide a good or great customer experience, and accurately anticipate their needs, according to new research.


Mastercard unveils payment experience bot for Facebook Messenger

Sunday March 19 2017

Mastercard has struck a partnership with Getir that will introduce a payment experience for Getir’s bot for Facebook Messenger.


UK retailers improve their Twitter customer service

Monday March 13 2017

Survey indicates that retail is lagging overall in digital customer service


UK customers content with digital services in retail

Monday March 13 2017

Recent study shows retailer-provided digital services perform better than those offered by utility companies or governments


Online to replace TV as top ad medium by 2020

Monday March 13 2017

Online will replace TV as the leading global advertising medium by 2020, according to new research by IHS Markit.


Omnichannel: The Crossroads to a Successful Customer Experience

Monday March 13 2017

Increasingly connected and mobile, consumers are using multiple devices and channels (online and offline) in their buying process, with 70% of UK shoppers using both online and in-store channels.


Nine top predictions for e-commerce in 2017

Monday February 13 2017

Andrew Pearl, strategy director EMEA, Profitero, has nine top predictions for e-commerce in 2017.


Royal Mail predicts ‘take-back Tuesday’ will be busiest day for online shopping returns through post

Sunday January 1 2017

Royal Mail predicts that ‘Take-back Tuesday’ – the first working day in the New Year – will be the busiest day for online shopping returns through the post as shoppers rush to send back unwanted Christmas gifts.


Retailers suffer continued footfall declines post-Christmas.

Sunday January 1 2017

In a disappointing couple of weeks for UK retail, footfall has continued to decline in the lead up to the New Year.